Production readiness, governance, integrations, and measurable go‑live — not a demo.
Audit & plan
Use cases, risk areas, and success metrics defined upfront.
Environments
Dev/stage/prod hygiene, roles, permissions, release workflow.
Grounding
Source-of-truth setup + refresh schedule so knowledge doesn’t rot.
Integrations
Website, CRM/helpdesk, internal tools, and API workflows.
Guardrails
Sensitive-topic escalation and audit-friendly controls.
Go‑live
Phased rollout + training + KPI baseline report.
Deliverables
Automate triage across support and IT tickets: classify, prioritize, route, and propose resolutions with OpenClaw and controlled actions.
Map categories to queues, ownership, and escalation policies.
Use SLA rules to prioritize and alert before breaches.
Allow safe scripted actions and confirmations for repeat incidents.